Exchanges

PURCHASE PROTECTION

Because hair extensions are personal-wear beauty products, HaiRx follows strict hygiene and product-integrity standards.

Exchange Window

Eligible merchandise may be submitted for exchange within seven calendar days of confirmed delivery.

An exchange request must be reviewed and approved before a product is returned. Sending a product back without authorization does not guarantee that the exchange will be accepted.

Exchange Eligibility

To qualify for review, the product must be:

• Unworn and uninstalled
• Unwashed and unconditioned
• Uncut and uncolored
• Free from chemical processing
• Free from smoke, fragrance, styling product and other odors
• In its original condition
• Returned with original packaging, ties and labels intact
• Returned with any applicable security seals intact
• Accompanied by proof of purchase

Hair should not be combed, brushed, unraveled or handled beyond what is reasonably necessary to confirm the unopened product received.

Items That Cannot Be Exchanged

The following products are not eligible for exchange:

• Worn or installed hair
• Washed or conditioned hair
• Cut, colored, bleached or toned hair
• Permed, chemically treated or heat-altered hair
• Hair with odors, styling products, makeup, adhesive or residue
• Products missing original packaging, labels, ties or components
• Products with removed or broken security seals
• Custom-made HaiRxPieces
• Made-to-order K-tips, tape-ins or clip-ins
• Professionally colored or otherwise customized products
• Gift cards
• Items identified as final sale before purchase

Custom and made-to-order products are produced according to the customer’s selections and are final sale unless HaiRx confirms an order error or a qualifying product concern.

How to Request an Exchange

Email info@shophairx.com within seven calendar days of confirmed delivery.

Use the subject line:

Include:

• Your full name
• Your order number
• The product, texture and length
• The reason for the requested exchange
• Clear photographs of the unopened hair
• Photographs of the product label, ties, seals and packaging
• The replacement product requested

HaiRx will review the information and provide return instructions if the request is approved.

Return Shipping

Customers are responsible for the cost of returning an eligible exchange to HaiRx.

We strongly recommend using a trackable shipping service and retaining the receipt and tracking number. HaiRx is not responsible for an exchange package that is lost, damaged or not received in transit.

Inspection and Approval

Receiving a returned package does not automatically mean that the exchange has been approved.

HaiRx will inspect the returned product to confirm that it meets all eligibility requirements.

If approved, the replacement will be processed according to product availability. Any price difference and applicable replacement-shipping cost must be paid before the replacement is sent.

If the requested replacement is unavailable, HaiRx will contact the customer with the available options.

If the returned product does not meet the eligibility requirements, the exchange will be declined. The customer may be responsible for shipping if the ineligible product is to be sent back.

Shipping Charges

Original shipping charges are nonrefundable. Return shipping and replacement shipping are the customer’s responsibility unless HaiRx confirms that the wrong product was sent or another qualifying fulfillment error occurred.

Incorrect or Damaged Orders

If you believe you received an incorrect item or a product with a qualifying concern, contact info@shophairx.com promptly and before altering the product.

Include:

• Your order number
• Photographs of the shipping package
• A photograph of the shipping label
• Photographs of the unopened product
• Photographs of the product ties, labels and seals
• Clear photographs of the area of concern

HaiRx must be given an opportunity to review the product in its original condition.

Installing, washing, cutting, coloring or altering the product before contacting HaiRx may prevent us from verifying the concern and may make the product ineligible for resolution.

No Traditional Returns

HaiRx does not accept traditional returns for change of mind, incorrect length selection, incorrect texture selection, installation preference or failure to review the product information before purchase.

Eligible products may only be considered for exchange under the terms stated on this page.

This policy does not limit any rights that cannot legally be excluded under applicable consumer-protection law.