Shipping & Processing

ORDER INFORMATION

Every HaiRx order is prepared with care and reviewed before fulfillment. Here is what to expect from the time your order is placed until it arrives.

Processing Time

Standard orders are generally processed within 3–5 business days. Processing begins after the order and payment information have been successfully received.

Processing may include:

• Confirming order and payment details
• Reviewing the product, texture, length and quantity
• Inspecting the order for visible condition and accuracy
• Preparing and packaging the order for shipment

Processing time does not include carrier transit time. During launches, promotional periods, holidays or unusually high order volume, processing may require additional time.

If a product page lists a different processing or production timeline, the timeline stated on that product page applies.

Made-to-Order Products

Certain K-tip, tape-in, clip-in, professionally colored and custom-unit orders are prepared specifically for the customer. These products may require more time than standard in-stock products.

HaiRxPiece custom units generally require approximately two weeks for production before shipment. Production begins after all required selections and payment have been confirmed.

Shipping Time

After processing, standard shipping generally takes approximately 2–5 business days.

Shipping estimates begin when the carrier accepts the package—not when the order is placed. Delivery dates are estimates and are not guaranteed by HaiRx.

Carrier delays may occur because of:

• Severe weather
• Holiday shipping volume
• Transportation or service interruptions
• Incorrect or incomplete addresses
• Access problems at the delivery location
• Carrier operational delays

Tracking Your Order

Tracking information is sent to the email address or phone number entered at checkout after the order has been prepared for shipment.

A shipping label may be created before the carrier completes its first scan. Please allow additional time for tracking activity to appear.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout. Review the street address, apartment or suite number, city, state, ZIP code and contact information before submitting the order.

If a correction is needed, email info@shophairx.com immediately with the order number and correct address. Address changes cannot be guaranteed after processing begins.

HaiRx is not responsible for delays, misdelivery or loss resulting from incorrect or incomplete information supplied by the customer.

Returned or Refused Packages

If a package is returned to HaiRx because of an incorrect address, incomplete address, failed delivery, refusal or failure to retrieve the package, the customer may be responsible for the cost of reshipping it.

Original shipping charges are not refundable. A returned package will be reviewed before reshipment or an eligible exchange is approved.

Delivered but Not Located

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm the shipping address on your order confirmation.
2. Check entrances, mail areas, parcel lockers and front desks.
3. Ask household members, neighbors or building staff.
4. Contact the carrier using your tracking number.
5. Contact HaiRx with your order number and carrier case information.

HaiRx will provide available shipment information and reasonable support, but a carrier delivery scan does not automatically establish that HaiRx made a packing or fulfillment error.

Damaged or Incorrect Orders

Inspect your package as soon as it is delivered and before opening product ties, labels, security seals or internal packaging.

If the package appears damaged or you believe the wrong item was sent, email info@shophairx.com promptly with:

• Your order number
• Your full name
• A clear description of the concern
• Photographs of the shipping box or mailer
• A photograph of the shipping label
• Photographs of the unopened product and product label

Do not install, wash, cut, color, comb, brush or alter the hair while the concern is being reviewed.

Order Changes and Cancellations

Contact HaiRx immediately if you need to request an order change or cancellation. Requests will be reviewed, but changes and cancellations cannot be guaranteed after an order is submitted.

Orders that have entered processing, production or shipment may no longer be changed or canceled. Custom and made-to-order products cannot be canceled after production begins.